Customer Services Executive Vacancy

This position has now been filled, but please check back for new opportunities that may arise.

We are currently recruiting for a Customer Service Executive to join our Sales Team, based at our Liversedge manufacturing site.

The Role:

To provide exceptional efficient customer services to all Vitrition customers (B2B). Maintaining a professional, proactive customer focused manner at all times.
To liaise with customers about order status proactively managing customer enquiries in professional manner, being the first point of contact for customer order enquiries, generating and sending quotations.
To arrange with customer the collection/delivery of finished products ensuring timescales are met in line with customer requirements.
To originate all paperwork associated with Customer deliveries including any shipping documents, certificates etc.
To work with Sales team and manage the provision of samples to customers and supporting documentation.
Maintain Critical Paths & Communicate Issues to Customers in timely professional manner.
To process the customer orders on the system ensuring data captured is full, accurate and complete.
To coordinate and manage the Incoming Sample process, completing documentation and maintaining control of samples.
To liaise with Logistic/Transport parties on the efficient transfer of finished product in line with customer requirements and distribution budget.
To work with internal teams to resolve customer issues, challenges in efficient positive manner.
Any other ad hoc duties provided these are reasonable and in the interests of the company.

We are looking for someone with the following skills:

Great communication skills, written and verbal.
Strong planning, administrative and organisational skills
Self motivated, hardworking and ambitious
Ability to work under pressure, with others, prioritise workloads and to work to strict guidelines
Strong computer skills, including MS office.
Be trustworthy, open and honest
Previous experience in a B2B customer service role.

To apply please submit a CV to Sarah.Oxtoby@Vituk.com